Derwent

What a lovely place to for a few days away, nothing around but nature, great place and comfortable.

Really nice a spacious accommodation, lovely old farm house with high ceilings and original beams, nice decor and not cluttered, <br/>Lovely quiet setting

Derwent cottage is very cosy and well located base for exploring the surrounding area including water sports on Derwent reservoir (right next to it). We used the cottage to attend a wedding reception at nearby Healey Barn which was very convenient. The cottage is well laid out and spacious. However, we had some minor maintenance issues (replacement light bulbs and missing bedside lamps) meaning neither upstairs bedroom had bedside lamps. The response Host and Stay was very disappointing. they just sent a standard acknowledgment message each time and they didn't resolve this during our 7 night stay. There is no local host - it would benefit from having one as opposed to a company running it. Also, the property not very well cleaned and was quite grubby in places. With more responsive hosts, improved maintenance and improved cleaning it would be a great place to stay.

Beautiful location and lovely spacious house. However, cleaning was not done to a good standard with dusty surfaces, dirty grill and drip tray in the oven, flies and bugs over the window sills and floors, and there was quite a bad drain smell in the bathroom downstairs. In fairness they did offer to send a cleaner round but I declined as our stuff was out everywhere at that point. On arrival the blind in the master bedroom had come away from the wall and despite me messaging straight away they were very slow to respond, so had to call the help desk the next day who, as we were going to be out all day, told me to leave the keys in the lockbox all day for them to fix it meaning we had to put our valuables in the car. However, no one ever did fix it.

Derwent cottage is placed in a lovely location next to the reservoir, convenient for visiting Hexham, Corbridge and Consett. There aren’t any accessible public walking routes from the farm so a car is definitely required.<br/>On arrival we were very impressed by the space and layout of the cottage. As we started settling in we found some areas of the space had not been cleaned, we reached out to the host and they sent a cleaner out within 2 days.<br/>The hot water is VERY hot with no clear way to turn it down, this even overpowered the showers making it almost unbearable to use. Unfortunately the only solution to this after contacting the host is to turn off the water heater well in advanced or have two people use the showers simultaneously.<br/>The advert specifies 2 car parking spots and when I reached out to the host to see if there were any alternative spots nearby I didn’t get any help. Upon arrival the farmer greeted us and confirmed we could park 3 cars in the area without issue.

Very nice

Location - cottage, eventually nice.<br/><br/>Owners of the property should have checked everything was all in working order before guests arrived! Arrived 15:30. Cottage was freezing and no hot water. Note over thermostat advising heating set for our comfort and hot water available 24/7. This was not the case. Contacted booking office at 16:30 who advised they would contact owner to resolve. We had to make a further call 30 mins later as not heard anything. We were reassured a plumber would attend. A further 3rd follow-up call was made (now to the out of hours team) who said owner would be in touch. No ETA known. This was disappointing as would have been a deciding factor if we were to stay or not due to it being that cold. It was 3° at this point. With night upon us, this was going to get colder. <br/>Plumber arrived approx 19:30. He found what the issue was. He left at 21:00. The cottage did not warm up until l the next morning! Everyone went to bed earlier than planned with lots of layers on and totally ruined the evening and set a bad vibe for the rest of the stay. By this time the whole family were frozen to the bone! Due to the short length of stay we lost out on 50% of our stay. This was booked as a Christmas present for our family to spend quality time together due to us all working various shift times. The total cost of the stay was £398.70. So we feel that a 50% refund is in order. Please contact ASAP to resolve this issue.

Gorgeous location right next to the reservoir, great sized accommodation for 4 adults and a dog. Great that it’s dog friendly.

Všechno bylo super, jen kód ke dve?ím mi nep?išel.<br/><br/>Vše bylo super

Gorgeous place to stay, would highly recommend

Nice property. Lots of communication from company.

Lovely place to stay when visiting Northumbria

This was a lovely house, warm and spacious. I would recommend for a family or small group.