Cinnamon Cottage

Good location Parking terrible Noisy neighbours

Very Good Two comments 1. The stairs needs a handrail as the stairs quite steep, for old folk & young Children 2. Unfortunately, our wives didn’t have a day out on the Saturday, as we had split the keys off the key ring enable us to out fishing, we took one of the keys of the ring, thinking That we had left the other front door key behind, as they could not the lock the front door, meant our wives had to stay in as they couldn’t lock the house up. The other key was for back yard, noticing the back wall had opening had been blocked up, they didn’t go out into the back yard, only on Sunday we found there is a door. If the keys had been marked as such, that may have a different outcome for their day, you can’t see the back door from the kitchen window. Can you suggest having two front doors keys, then it wouldn’t happen to any other guests or couples, staying at the house.

The service bill -£60- is too high for a 2 night stay. It needs to have kitchen roll in the kitchen. Those are the negatives. The positives are - Lovely peaceful setting. Easy parking. V comfortable beds.

Beautifully decorated, lovely place. Great location. Excessive messages, 20 odd messages from the host, some were the same repeated waiver form that I had completed twice. The payment method was not clear. They messaged multiple times to request payment with no way of me actually doing so until I messaged the second time, and they eventually sent me an invoice.

Charlie was great throughout. A wonderful host. He provided all the required information to check in and made finding the property really simple. Would highly recommend this home.

Cosy cottage Nothing at all It was perfect for us

Cosy, clean and a great location.

Great central location, good facilities, comfy bed and hot shower. Also Lovely sun trap courtyard. Nothing major; only had two chairs for table and no bread knife! But very minor.

Lovely cottage in a nice quiet area near all local amenities

Stay here quite often,lovley little cottage,home from home N/A

Everything always lovley N/A

Perfect location just behind the main street on a nice quiet street. The cottage is cosy and very nicely decorated.

Lovely cottage in great location

Great cottage in great location for town. So well decorated & styled with comfy beds. The back yard was a bonus especially with our dog, could keep the door open knowing he couldn’t get out. All contact & instructions clear & easy.

The decor is lovely and it's easy to walk into the town which is lovely but the extra cost was unfair and there was no ability to use washing machine (plug stuck under top). The sofa was full of crumbs. It's such a shame it really dampened our enjoyment it could have been really nice

Told to pay insurance premiums before access to property not mentioned when bookt through air band b

Our 2nd stay in this lovley home always a pleasure too stay ,the back patio is a little suntrap had lovley weekend

Good location very comfortable all you need for your stay

Amazing

The cottage itself was lovely. Very comfortable and clean, as shown in the listing. Unfortunately my experience was spoiled by the policies of the agent, Host and Stay . Immediately after booking the property and paying I was contacted to either pay a non refundable insurance policy of £25, or pay a damage waiver of £250 ( of which only £240 would be refunded due to a £10 “ administration fee”). I was very disappointed by this, it should be made clear at the time of booking. I also felt rather hounded on the day of check out to be repeatedly texted and reminded of the check out time . As a large family staying in multiple Air Bnbs around Barnard castle, I was the only one to have a negative experience. My family all had no problems dropping their baggage off prior to check in time but unfortunately this was not possible at this cottage . I would not recommend booking with this agency, but the actual property is lovely.