Cinnamon Cottage

Great cottage in great location for town.<br/>So well decorated & styled with comfy beds.<br/>The back yard was a bonus especially with our dog, could keep the door open knowing he couldn’t get out.<br/>All contact & instructions clear & easy.

The decor is lovely and it's easy to walk into the town which is lovely but the extra cost was unfair and there was no ability to use washing machine (plug stuck under top). The sofa was full of crumbs. It's such a shame it really dampened our enjoyment it could have been really nice

Told to pay insurance premiums before access to property not mentioned when bookt through air band b

Our 2nd stay in this lovley home always a pleasure too stay ,the back patio is a little suntrap had lovley weekend

Good location very comfortable all you need for your stay

Amazing

The cottage itself was lovely. Very comfortable and clean, as shown in the listing. Unfortunately my experience was spoiled by the policies of the agent, Host and Stay . Immediately after booking the property and paying I was contacted to either pay a non refundable insurance policy of £25, or pay a damage waiver of £250 ( of which only £240 would be refunded due to a £10 “ administration fee”). I was very disappointed by this, it should be made clear at the time of booking. I also felt rather hounded on the day of check out to be repeatedly texted and reminded of the check out time . As a large family staying in multiple Air Bnbs around Barnard castle, I was the only one to have a negative experience. My family all had no problems dropping their baggage off prior to check in time but unfortunately this was not possible at this cottage . I would not recommend booking with this agency, but the actual property is lovely.